THE phone message says ‘customer satisfaction comes first at Listers’ but Shirley resident Alan Green begs to differ.
For the company director is currently paying £444 a month for a Jaguar e-pace car neither he nor his partner, Amanda, can drive.
And their pleas to Listers for the loan of a similar vehicle while theirs is repaired have fallen on deaf ears.
The couple’s nightmare began on November 24, 2020, when their one year old Jaguar e-pace, bought new from Listers a year previously with a £3,000 down payment and at £444 per month for four years, was stolen.
“It was stolen off the drive, but recovered within a week,” said Alan.
“The car was a little bit damaged, but not a great deal, but whoever had stolen it must have checked for a tracker device because the wiring loom was damaged.
“Listers said the loom had been cut and they would have to order a new one.”
That was back in November and despite promises, the couple have now been told it could be late March or early April before their car will be ready.
“At first they said it was ‘in transit’ – only in it wasn’t – now they say they’re waiting for it to be manufactured. It’s totally unacceptable,” said Alan.
To make matters worse, the couple, who have been given a Skoda Fabia by their insurance company, say they have been refused a ‘like for like’ replacement by Listers.
“They have five pool cars sitting there and I asked if they could lend me one. No was the answer. I have spent £83,000 with these people over the last two years and they think it is fine to walk all over you,” said Alan.
A spokesman for Listers, who refused to give his name, said: “We are liaising with the manufacturer and waiting for them to produce the product.
“I would say we have certainly supported the customer 100 per cent and I understand he is going around in a car supplied by his insurance company.”