Ambulatory Emergency Care helps reduce waiting times at Solihull Hospital - The Solihull Observer

Ambulatory Emergency Care helps reduce waiting times at Solihull Hospital

Solihull Editorial 19th Jan, 2017   0

WAITING times at Solihull Hospital have been reduced by half for some patients after the Ambulatory Emergency Care (AEC) was given a new home at the Lode Lane hospital.

AEC is an NHS initiative to bring down waiting times for patients attending hospital with medical problems but who aren’t acutely unwell.

These patients often end up having long waiting times to see a doctor due to more unwell patients having to be seen ahead of them.

The system has been in place at Solihull since September 2015 but has been working from a small space within the hospital’s AMU department.




However, it has now got its own home in the former discharge lounge at the main entrance and staff are delighted to finally have a space to call their own.

Lucy Hinds, group support manager for acute medicine at Solihull, said: “The AEC had previously been in what was literally an office space in the AMU and the waiting area in the AMU was taken up by patients waiting to go into this office – it wasn’t ideal.


“Taking over this space gives the team the opportunity to be even more effective and improve flow within the hospital and alleviate pressure on the wards, as it can also be used as a discharge lounge at quieter times.”

The AEC will be open in its new location initially until the end of March to cover the busy winter period and ease pressure on the ‘front door’.

Senior sister Becky Jackson said: “It is really lovely to finally have a proper home – it is what we’ve been aspiring to from day one.

“It will be a nice environment for our patients and ease the pressure on AMU. I’m sure it will make a big difference.”

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